Kimberly B, Spring Lake Cove – Leasing Professional, started her career with Concord at Rolling Acres and Spring Lake Cove as a new Leasing Professional at the beginning of 2018. Within a few months she was assigned to Spring Lake Cove permanently. Spring Lake Cove is a complex community with multiple set asides and two phases with family and senior residents. It is also a community that experiences some difficult occupancy challenges. Kimberly had to change her whole way of thinking and her daily tasks to adapt to the challenges at this community. She exhibited true flexibility through her marketing efforts, overcoming challenging residents, changing office hours, and frequently being at the community by herself as her Community Director oversees two communities. After overcoming the initial occupancy challenges, she has started floating to assist other communities in need. Kimberly has demonstrated that she enjoys new situations, helping other communities, and doing what is best for Concord. Thank you, Kimberly, for going above and beyond in your role. You are truly a model Concord team member!
Ivete M, CSC – Supervisory Accountant, has demonstrated how adaptable she is within the Accounting Department. Ivete recently had to adapt to a new supervisor and their management style, as well as a new department structure. She assumed additional responsibilities, including the tax and insurance escrow analysis. All the while, she continued to provide training to new team members and keep up with her regular duties as a Supervisory Accountant. Ivete tackled all of the changes with a can-do and easy going attitude. None of the changes overwhelmed Ivete and she's always willing to provide additional help where needed. Thank you, Ivete, for being so adaptable which makes you a valued member of the Accounting Team!
Guillermo C, Bridgewater Club – Service Technician, constantly goes above and beyond any task that he does. He does everything within his power to make sure that the work has been correctly completed, and always ensure that the resident is happy. Guillermo understands that if he is not 100% sure of something that he is not afraid to ask or look up the correct and safe way to complete the job. Every work order he does is not only in a timely manner, but he double and triple checks it so that there is little to no chance that we will have to ever good back for that same issue. He also makes sure that he actually finds the issue and fixes only that issue, not just replacing part after part till he finds something that happens to work. Because of his efforts he has helped us lower the amount of supplies needed and replacements of many items. Working with him I have yet to go more than two days without residents stopping to say how professional and polite he is. In many cases they have said some of the issues he resolved have been looked at and "fixed" many times before and somehow after his job it seems to finally be fixed. Thank you, Guillermo, for you knowledgeable support that leads to effective problem resolution and happy residents!
Chris S, Florida Region – Floating Service Manager, has been part of the Concord Service Team for over 10 years and has been instrumental in using his knowledge to initiate creative and positive change. Being an experienced and highly skilled team member, his assistance has been sought to assist on projects and to train fellow team members. Chris currently floats at a number of properties and takes ownership when he is onsite to ensure all maintenance needs are effectively met. He is a expert craftsman in his own right and has saved us thousands of dollars in utilizing his knowledge to problem solve and resolve major maintenance issues through the years. If you talk to anyone who knows Chris, they will agree his knowledge makes him an invaluable asset to our Concord team. Thank you, Chris for utilizing your knowledge to assist your communities and fellow team members to be their best!
Justin S, Bradley Pointe – Service Manager, goes above and beyond his title of Service Manager. When the property lost its Community Director, Justin stepped up to take on roles not required of him. One example of this dedication is the recent DCS inspection which took place at the community. He single handedly took care of the contractor scheduling and submitted required documentation to our Senior Compliance Analyst. Without Justin proactively assuming this task, the community may still be dealing with the DCA inspection list today. Justin is much appreciated for the great pride he demonstrates for his work and the community. Thank you, Justin, for being proactive in looking out for the needs of your community!
Angela R, Centralized Analytics Team – Centralized Specialist, has stepped up as a leader of the Centralized Analytics Renewal Team. Angela is proactive in taking the time to teach others so they may be successful in their work. Her personal work ethic ensures that her responsibilities are performed in an accurate and timely manner. She is proactive in identifying and implementing solutions to overcome challenges encountered by the team. Angela is quick to help others when she senses assistance may be needed. In addition, Angela is highly respected by the on-site team members that she has the opportunity to work with. Angela, thank you for being both accountable and proactive in your the many contributions which make the team a success!
Ana H, Ashton Creek – Community Director, relocated from the west coast of Florida to the Atlanta area at the end of June and transferred to Ashton Creek at the beginning of July. Ana jumped right in and began making a positive impact at the community. She held resident events to introduce herself and the new Service Manager, and also hosted a back to school event. These events have already resulted in relationship building between management and residents. In addition, Ana provided focus on HUD collection issues which enabled the community to collect over $5,000 in outstanding HUD payments from residents. Ana's initiative during her first 30 days has already made a tremendous impact at Ashton Creek!
Maritza, Regional Manager, is recognized for the encouragement she provides her teams. She consistently encourages her Community Directors and Service Managers to share ideas, strategies, and accomplishments with one another. Through this process they find the best way to streamline practices to become more efficient. In addition, Maritza’s knowledge and guidance enables her individual communities to combine their efforts and talents to achieve more as a collective group. She is always there to support her communities (even on her days off) and encourages them to support each other along the way. Maritza lends these same talents to develop relationships with other departments to foster effective teamwork across the organization. Maritza’s commitment to developing effective teams that accomplish more by working together is much appreciated!
Rosel, Floating Service Manager, focuses on team goals and prioritizes his own work to make sure those goals are met. As Rosel assists his sites, he becomes a part of their teams and participates in their team functions. Recently during capital preparation it was noted that several projects were completed and looked exceptional, and when an inquiry was made as to who completed the work, it was Rosel. He is always there to help others meet their deadlines and uses teamwork on a daily basis to accomplish his objectives. Rosel is quick to volunteer whenever a community needs assistance. Rosel’s communities feel that they are lucky to have him as an integral member of their teams. Thank you, Rosel, for your exceptional team efforts which result in the completion of a large quantity of high quality work!
Shawn, Regional Maintenance Coordinator, puts the needs of others before his own. He takes the utmost pride in the communities he support, checks in to make sure things are going in the proper direction, is attentive to fellow team members’ needs, and provides great follow-up! Recently while visiting River Ridge, he was made aware of a plumbing issue at Dean Woods which was causing water to back up into a resident’s tub. He went over immediately to meet and work with the plumber so that the clog could be promptly resolved. Shawn is always willing help with anything that could improve a team member’s or resident’s day. He has incredible ideas and always projects positive energy. Shawn is much appreciated and respected by his fellow team members for his exceptional customer service and professionalism!
Jordan, Senior Business Analyst, through his business analytics reporting is an integral part of Concord’s success on key initiatives. He consistently demonstrates his commitment to customer service by listening to the needs of his internal customers, and then acting to provide information needed to help them make informed decisions or to monitor progress on key initiatives. Examples of his support include developing reporting to monitor progress on the Florida 2018 tax abatement initiative, providing assistance for payroll initiatives, and now developing reporting to support the pilot of new software related to onsite maintenance inspections. During interactions with others, Jordan is always respectful, considerate, and cooperative. Thank you, Jordan, for demonstrating your willingness to provide information that enables Concord to make the proper decisions to continue its success!
Debbie, Team Member Services Support Analyst, is a 21-year team member at Concord. Debbie works behind the scenes to ensure that The Compass reflects current processes, the Resident Handbook provides proper guidance, and the approximate 2,000 contracts that she completes each year are accurate for our communities and support departments. Each contract requires communication with Concord team members as well as with each of the many vendors Concord does business with. One of the keys to Debbie’s ongoing success to accurately complete large volumes of work is her ability to articulate both verbally and in writing in a clear, concise and timely manner. Debbie is a wonderful example of an exceptional communicator. Thank you, Debbie, for your communication skills that enable our team members, residents, and vendors to have a clear understanding of their responsibilities!