Team Member - Success Stories

Rene is recognized for exemplifying Concord’s core values and extensive knowledge in his role. He is very approachable when assisting his fellow team members, and always responds with patience and clarity, making team members feel supported rath... Rene is recognized for exemplifying Concord’s core values and extensive knowledge in his role. He is very approachable when assisting his fellow team members, and always responds with patience and clarity, making team members feel supported rather than bothersome. Rene also created and shared an updated reference document, drawing from his experiences, which outlines key questions to ask applicants during the application process. The team appreciates that he stays current with new procedures, and is admired for his honesty in seeking clarification when he’s unsure about something. His contributions are invaluable to the team. Thank you, Rene, for being a welcoming and knowledgeable asset to your fellow team members!

Wanda has been a team member at Concord for over 22 years and she is always accountable and proactive. When recently preparing for the community’s cap walk, there was another stream of events that were occurring, Wanda jumped into action to assi... Wanda has been a team member at Concord for over 22 years and she is always accountable and proactive. When recently preparing for the community’s cap walk, there was another stream of events that were occurring, Wanda jumped into action to assist with creating a list for the cap walk for the maintenance team. In addition, she assisted with resident activities, as well as helping the community achieve 100% occupancy. Wanda is always 10 steps ahead and is proactive in making sure that each day flows flawlessly. Thank you, Wanda, as your team is most grateful for your many contributions!

Brian is a perfect nominee for accountable and proactive. He came to Spring Lake Cove with a plan and has gone above and beyond to excel in his role. Anytime another site or anyone needs assistance, he is eager to personally assist or sends what... Brian is a perfect nominee for accountable and proactive. He came to Spring Lake Cove with a plan and has gone above and beyond to excel in his role. Anytime another site or anyone needs assistance, he is eager to personally assist or sends what help is needed with the saying "Teamwork makes the dream work". There have been times when he has been contacted in the middle of the night due to an on-call matter when he was not on-call, but he always promptly responds. Brian has also willingly covered on call for other team members with absolutely no complaints. Thank you, Brian, for being a great asset to Concord and your consistent demonstration of being accountable and proactive!

Anna is in a league of her own regarding customer service. She takes command of conversations and knows how to accommodate each prospect, resident, and vendor that comes through the door. Anna’s extensive knowledge in high-end retail, really exu... Anna is in a league of her own regarding customer service. She takes command of conversations and knows how to accommodate each prospect, resident, and vendor that comes through the door. Anna’s extensive knowledge in high-end retail, really exudes through her conversations with residents. She adapts to the personality of the person in front of her and resolves long-winded or difficult conversations with ease. Nancy’s leasing presentation draws in prospects making it almost impossible for them to not rent an apartment home. Thank you, Anna, for your amazing customer service and professionalism that makes you an exceptional ambassador for Concord!

Jacqueline is an effective communicator with all prospects, applicants, residents, and staff members at Stuart Pointe. She communicates on a daily basis with prospects to schedule tours, provide information about the property, or answer any lea... Jacqueline is an effective communicator with all prospects, applicants, residents, and staff members at Stuart Pointe. She communicates on a daily basis with prospects to schedule tours, provide information about the property, or answer any leasing questions they may have. She also communicates with applicants about the documents that are needed, and once they are approved advises them of the next steps for move-in. Jackie communicates with maintenance to ensure the units are ready and can be scheduled for move-in. During move-ins Jackie takes the time to effectively communicate Concord’s policies and takes her time to answer any questions. The community has received positive Google reviews about how informative and helpful Jackie has been during the application and move-in processes. Thank you, Jacqueline, for your effective communications that have a positive impact on your applicants, residents, and fellow team members.

Nicole is recognized for taking over the high demand task of management of the CSC building. This includes all the maintenance involved, communication with tenants and with the other buildings on site, and managing accounts associated with the b... Nicole is recognized for taking over the high demand task of management of the CSC building. This includes all the maintenance involved, communication with tenants and with the other buildings on site, and managing accounts associated with the building. This, along with her Business Analyst duties that include budgets and projections, can definitely identify her as "adaptable"! She is managing all these tasks with her usual conscientiousness and good humor. Thank you, Nicole, for quickly adapting to assuming additional responsibilities with ease.

Angela is recognized for the knowledgeable assistance provided to the onsite and Compliance teams. Recently Angela assisted with the new tax abatement project, Live Local, which is tied to lease renewals at the market communities. Since this is ... Angela is recognized for the knowledgeable assistance provided to the onsite and Compliance teams. Recently Angela assisted with the new tax abatement project, Live Local, which is tied to lease renewals at the market communities. Since this is a new project there have been many questions that came forward regarding lease renewals. Angela has made herself available to answer all questions quickly and thoroughly. Her knowledge of the lease renewal process has made it easier to create procedures for both the Compliance and CAT teams to work effectively with the onsite teams to obtain the required resident documentation. Angela is always available to assist with questions and provides great guidance. Thank you, Angela, for being a great asset to our Community Support Center and onsite teams!

James is critical to Concord’s success by being proactive in undertaking many “behind the scenes” initiatives that impact each team member. Under James’s leadership, his team is responsible for reporting that impacts everything from payment of t... James is critical to Concord’s success by being proactive in undertaking many “behind the scenes” initiatives that impact each team member. Under James’s leadership, his team is responsible for reporting that impacts everything from payment of team member bonuses under Concord’s various incentive programs to projecting future occupancy so that communities may be proactive to address potential occupancy dips. His team is successful with its efforts due to James being keenly proactive in identifying solutions that make the reports more useful to team members rather than just presenting data. He frequently anticipates areas where reporting may be beneficial for the organization and is proactive in developing recommendations. When working with others, he is kind, collaborative, and consistently meets his commitments. Thank you, James, for your contributions that make Concord a more effective organization!